FAQs

Frequently Asked Questions


Q: How long do I have to complete the course?

A: You have 60 days from the day you log into the course.


Q: How long do I have to take the final exam?

A: You have 2 hours to complete the final exam


Q: How many times can I re-take the final exam if I happen to fail?

A: You may re-take the exam as many times as you need to pass the exam within the 60-day timeframe


Q: After I complete the course, how fast do my results get submitted to the State of Florida?

A: Polk State College has 21 days to report your completion of the designation to the State of Florida.


Q: Once I complete the course, what are my next steps?

A: Follow the steps below to get licensed:

Step 1: Print your certificate from the course website while you still have access

  • Log into the course website
  • On the Dashboard, you will see a tab for Completed Courses – click on that tab
  • Once you see the course information on the screen, drag your mouse to the bottom right hand corner where you should see a square that says “Start”
  • Hover over this square and it will give you the option to print your certificate

Step 2: Apply to the State of Florida and pay processing fees by going to https://www.myfloridacfo.com/Division/Agents/Licensure/General/default.htm and clicking on the license you are applying for (Step 3 of both licenses).

Step 3: Get fingerprinted

Here is more information about the fingerprinting process: https://www.myfloridacfo.com/Division/Agents/Licensure/Agents-Adjusters/fingerprinting.htm


For more information regarding questions about your licenses, please visit: https://www.myfloridacfo.com/Division/Agents/


Q: I have completed the course and am trying to obtain my license. I got an email saying “I need a letter from your institute verifying that you have been awarded the designation.”  What does this mean?

A: Polk State College has 21 days after you have completed the course.  Once they have reported you to the State of Florida, you may finish your process to obtain your license.


Contact Us

For any questions you may have about registration for the program through Polk State College, please contact Dana Michael: dmichael@polk.edu

For any questions regarding using the program or how to optimize the course to its fullest extent, please reach out to Cindy Zimmerman and/or Angela Milligan.

Cindy Zimmerman: czimmerman@escconnected.com

Angela Milligan: amilligan@escconnected.com


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