RCSR – Registered Customer Service Representative

RCSR Designation – Registered Customer Service Representative (Course code: ESC2000)

***Course code to use when registering for the course: ESC2000

RCSR licensed professionals are a key component in providing accurate and prompt service for customer’s claim submissions. RCSR professionals are necessary for smooth processes.

Common uses of a ‘Registered Customer Service Representative’ (RCSR Designation) license is as a salaried employee of the general lines (property and casualty) agent or agency that may transact automobile, water craft, home, motorcycle, and pet insurance under the supervision of a licensed and appointed general lines agent.

RCSR Course Syllabus, here is an outline of what is covered:

1. Insurance Terms & Concepts

2. Auto Insurance

3. Residential Property

4. Commercial Property

5. Commercial General Liability

6. RCSR – Ethics, Agency & Customer Service

Register for insurance claims adjuster

To begin your on-line RCSR Course, click the “Register Now” link above to navigate to the course site. At the registration site, to begin your on-line RCSR course, enter in Course Code: ESC2000


Registered Customer Service Representative Course

  • Potential job offerings: This role will allow you to be an employee of the general lines agent or agency to help with customer service.
  • NO STATE EXAM required
  • Course cost of $289
  • 40 Hours of course work – completely online
  • The final exam may be re-taken without additional charge
  • Apply through the state to obtain your Registered Customer Service Representative 4-40 License after course completion
  • After 1 year of work experience in a General Lines Agency, you may then sit for the 2-20 General Lines Agent exam
RCSR’s are in high demand.
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