RCSR – Registered Customer Service Representative

RCSR Designation – Registered Customer Service Representative

RCSR licensed professionals are a key component in providing accurate and prompt service for customer’s claim submissions. RCSR professionals are necessary for smooth processes.

Common uses of a ‘Registered Customer Service Representative’ (RCSR Designation) license is as a salaried employee of the general lines (property and casualty) agent or agency that may transact automobile, water craft, home, motorcycle, and pet insurance under the supervision of a licensed and appointed general lines agent.

Registered Customer Service Representative Course

  • Potential job offerings: This role will allow you to be an employee of the general lines agent or agency to help with customer service.
  • NO STATE EXAM required
  • Course cost of $289
  • 40 Hours of course work – completely online
  • The final exam may be re-taken without additional charge
  • Apply through the state to obtain your Registered Customer Service Representative 4-40 License after course completion
  • After 1 year of work experience in a General Lines Agency, you may then sit for the 2-20 General Lines Agent exam

RCSR Course Syllabus, here is an outline of what is covered:

1. Insurance Terms & Concepts

2. Auto Insurance

3. Residential Property

4. Commercial Property

5. Commercial General Liability

6. RCSR – Ethics, Agency & Customer Service

Register for insurance claims adjuster

To begin your on-line RCSR Course, click the “Register Now” link above to navigate to the Polk State College site. At the registration site, to begin your on-line RCSR course, click on the Course Code to the far left next to the course description (2nd course offering on the Polk State Continuing Education website)

RCSR’s are in high demand.
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